Refund policy

Refund & Return Policy

At Dr M Skinical, we take pride in our products and want you to love them. Skincare is personal, and what works for one person may not suit another.

We recommend trying trial sizes or individual jars before buying full sets or bundles to see how your skin reacts.

We follow Australian Consumer Law, so while we can’t accept returns just for a change of mind, we do handle refunds in certain situations:

Damaged or Broken Items
If your order arrives damaged, we’ll replace or refund it. Contact us within 7 days with photos of the item and packaging.

Faulty Products
If your product is defective, let us know within 7 days. We may ask for photos or a description to assess the issue. If confirmed faulty, we’ll send a replacement at no extra cost.

Wrong or Missing Items
If you received the wrong product, contact us within 7 days with photos and details. We’ll send the correct item or issue a refund.

Allergic Reactions
If you have an allergic reaction, stop using the product immediately and send a photo within 7 days. Each case is reviewed individually.

Return Conditions
To be eligible for a refund, items must be less than 20% used and returned in original packaging.

Return Shipping
Return shipping costs are the responsibility of the customer.

International Orders
For overseas orders, customers are responsible for any customs duties, taxes, or import fees. If an international order is returned due to refusal to pay customs, we cannot issue a refund. We recommend checking with your local customs office before placing an order.

If you have any questions, email us at hello@drmskinical.com.au.